{"id":5052,"date":"2026-04-24T12:38:28","date_gmt":"2026-04-24T10:38:28","guid":{"rendered":"https:\/\/cevento-plugin.com\/docs\/004-emails\/"},"modified":"2026-04-24T12:38:28","modified_gmt":"2026-04-24T10:38:28","slug":"004-emails","status":"publish","type":"docs","link":"https:\/\/cevento-plugin.com\/en\/docs\/004-emails\/","title":{"rendered":"Emails"},"content":{"rendered":"\n<p>Cevento allows you to send automatic emails in the context of the booking process. Cevento can send emails for three booking events: <span class=\"cevento-docs__term\">New Booking<\/span>, <span class=\"cevento-docs__term\">Booking Confirmation<\/span>, <span class=\"cevento-docs__term\">Booking Cancellation<\/span>.<\/p>\n<p>The prerequisites for an email to be sent are as follows:<\/p>\n<ul>\n<li>the plugin must be allowed to send emails (see <span class=\"cevento-docs__term\">Send Emails<\/span> in the <a href=\"\/en\/docs\/002-create-event\/#set-event-settings\">event settings<\/a>)  <\/li>\n<li>bookings must be enabled for your event (see <span class=\"cevento-docs__term\">Enable Bookings<\/span> in the <a href=\"\/en\/docs\/002-create-event\/#set-event-settings\">event settings<\/a>)  <\/li>\n<li>for admin emails, at least one valid email address must be stored (see <span class=\"cevento-docs__term\">Admin E-Mails<\/span> in the <a href=\"\/en\/docs\/003-settings\/\">global settings<\/a>)  <\/li>\n<li>subject and content must be provided (see <span class=\"cevento-docs__term\">E-Mail Templates<\/span> in the <a href=\"\/en\/docs\/003-settings\/\">global settings<\/a>)  <\/li>\n<\/ul>\n<p>If any of these prerequisites are not met, the corresponding email will not be sent.<\/p>\n<h2 id=\"types-of-emails\">Types of emails<\/h2>\n<p>For each booking event, two emails can be sent:  <\/p>\n<ul>\n<li>one email to the user who made the booking, and  <\/li>\n<li>one email to all addresses entered in the global settings under <a href=\"\/en\/docs\/003-settings\/\">Admin E-Mails<\/a>.  <\/li>\n<\/ul>\n<p>For each email, you can fill in E-Mail Templates.<\/p>\n<p><mark class=\"cevento-docs__notice\">If no email address is entered in the global settings under Admin E-Mails, no emails will be sent to admins.<\/mark><\/p>\n<h2 id=\"structure-of-emails\">Structure of emails<\/h2>\n<p>You can customize the following parts of a Cevento email: the optional logo, the text content, the subject, and the footer.  <\/p>\n<div uk-lightbox><a href=\"wp-content\/uploads\/cevento-docs\/en\/003-004-emails_layout.jpg\" data-caption=\"Structure of an email\"><img decoding=\"async\" src=\"wp-content\/uploads\/cevento-docs\/en\/003-004-emails_layout.jpg\" alt=\"Structure of an email\"><\/a><\/div>\n<p><span class=\"cevento-docs__caption\">[1] Logo, [2] Content, [3] Footer<\/span><\/p>\n<h3>Editing logo and footer<\/h3>\n<p>You can set the optional logo and the content for the footer in the global settings, under the <span class=\"cevento-docs__term\">E-Mails<\/span> tab in the <span class=\"cevento-docs__term\">General<\/span> submenu.<\/p>\n<h3>Editing E-Mail Templates<\/h3>\n<p>The subject and content of your email are defined in the E-Mail Templates. There are two places where you can manage E-Mail Templates:<\/p>\n<ul>\n<li>in the <a href=\"\/en\/docs\/003-settings\/\">global settings<\/a>, where you can define templates that apply to all events with bookings enabled  <\/li>\n<li>in the <a href=\"\/en\/docs\/005-edit-event\/\">event editor<\/a>, under the <span class=\"cevento-docs__term\">E-Mail Templates<\/span> tab, where you can create custom email texts for that specific event  <\/li>\n<\/ul>\n<p>As soon as a template is filled in at event level, the global templates no longer apply for that event.<\/p>\n<div class=\"cevento-docs__notice\">The E-Mail Templates tab in the event editor only becomes visible when the following conditions are met:<br>\n* bookings are enabled for your event (see [Enable Bookings](\/en\/docs\/002-create-event\/#set-event-settings))<br>\n* the field <span class=\"cevento-docs__term\">External Booking Link<\/span> is empty<br>\n* a [booking form](\/en\/docs\/002-create-event\/) is selected  \n<p>If even one of these conditions is not met, the tab remains hidden.\n<\/p><\/div>\n<h3>Cevento Data<\/h3>\n<p>In all subjects and contents of E-Mail Templates, you can use keywords to insert Cevento Data.<br>\n<span class=\"cevento-docs__term\">Cevento Data<\/span> are values pulled directly from the event or booking &mdash; for example, the event title or the email address of the user who made the booking. You may know this concept from other systems, often referred to as &ldquo;dynamic content.&rdquo;<\/p>\n<p><mark class=\"cevento-docs__tipp\">In the text editors, you&rsquo;ll find a button called Cevento Data that lets you insert these keywords. As soon as you save the event after selecting the booking form in the settings, you see all form fields in the Cevento Data select.<\/mark><\/p>\n<div uk-lightbox><a href=\"wp-content\/uploads\/cevento-docs\/en\/003-004-emails_cevento-daten-einfuegen.gif\" data-caption=\"Inserting Cevento data\"><img decoding=\"async\" src=\"wp-content\/uploads\/cevento-docs\/en\/003-004-emails_cevento-daten-einfuegen.gif\" alt=\"Inserting Cevento data\"><\/a><\/div>\n<h4>List of keywords<\/h4>\n<p>Each keyword consists of curly brackets, the context (event, form, or booking field value), followed by a colon and the content name.  <\/p>\n<h5>Cevento Data from the event<\/h5>\n<ul>\n<li>Event title: <span class=\"cevento-docs__term\">{event:title}<\/span>  <\/li>\n<li>Event date: <span class=\"cevento-docs__term\">{event:date}<\/span>  <\/li>\n<\/ul>\n<h5>Cevento Data from the individual booking<\/h5>\n<ul>\n<li>Summary of all booking values: <span class=\"cevento-docs__term\">{form:summary}<\/span>  <\/li>\n<li>Individual booking field values: <span class=\"cevento-docs__term\">{field:field_key}<\/span>  <\/li>\n<\/ul>\n<p>To correctly insert a single booking field value, replace the placeholder &ldquo;field_key&rdquo; in the keyword above with the actual <a href=\"\/en\/docs\/003-form-builder\/#field-element-field-actions\">field key<\/a> from the booking form.<\/p>\n\n","protected":false},"featured_media":0,"parent":0,"template":"","meta":{"_acf_changed":false},"thema":[679],"class_list":["post-5052","docs","type-docs","status-publish","hentry","thema-bookings"],"acf":{"excerpt":"What you need to know about email sending and email templates","toc":"<ol class=\"toc\">\n<li><a href=\"#types-of-emails\"  uk-scroll=\"offset: 120\">Types of emails<\/a><\/li>\n<li><a href=\"#structure-of-emails\"  uk-scroll=\"offset: 120\">Structure of emails<\/a><\/li>\n<\/ol>\n"},"_links":{"self":[{"href":"https:\/\/cevento-plugin.com\/en\/wp-json\/wp\/v2\/docs\/5052","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cevento-plugin.com\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/cevento-plugin.com\/en\/wp-json\/wp\/v2\/types\/docs"}],"wp:attachment":[{"href":"https:\/\/cevento-plugin.com\/en\/wp-json\/wp\/v2\/media?parent=5052"}],"wp:term":[{"taxonomy":"thema","embeddable":true,"href":"https:\/\/cevento-plugin.com\/en\/wp-json\/wp\/v2\/thema?post=5052"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}