{"id":5054,"date":"2026-04-24T12:38:32","date_gmt":"2026-04-24T10:38:32","guid":{"rendered":"https:\/\/cevento-plugin.com\/docs\/006-booking-cancellation\/"},"modified":"2026-04-24T12:38:32","modified_gmt":"2026-04-24T10:38:32","slug":"006-booking-cancellation","status":"publish","type":"docs","link":"https:\/\/cevento-plugin.com\/en\/docs\/006-booking-cancellation\/","title":{"rendered":"Booking Cancellation"},"content":{"rendered":"\n

Cevento allows users to cancel their own bookings without contacting the event organiser. A secure, time-limited cancellation link is included in the booking confirmation email. Clicking the link opens a confirmation page on your website where the user can review their booking details and confirm the cancellation.<\/p>\n

The self-service cancellation feature behaves differently depending on whether the event is free or paid. Free events cancel immediately. Paid events (WooCommerce Integration) enter an Awaiting Refund<\/span> state until the related order is refunded in WooCommerce.<\/mark><\/p>\n

How It Works<\/h2>\n

Free Events<\/h3>\n
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  1. The user receives a booking email containing a cancellation link (via the {cancel}<\/span> placeholder — see The {cancel}<\/code> Placeholder<\/a> below).<\/li>\n
  2. The user clicks the link and is taken to a confirmation page on your website showing their booking details.<\/li>\n
  3. The user confirms the cancellation by clicking Cancel Booking<\/span>.<\/li>\n
  4. The booking status changes to User Cancelled<\/span> and automated confirmation emails are sent.<\/li>\n<\/ol>\n

    Paid Events (WooCommerce)<\/h3>\n

    For paid events, the cancellation link is included directly in the WooCommerce booking confirmation email (see WooCommerce Booking Email<\/a> below).<\/p>\n

      \n
    1. The user clicks the cancellation link in the WooCommerce booking confirmation email.<\/li>\n
    2. The user is taken to a confirmation page and confirms the cancellation.<\/li>\n
    3. The booking status changes to Awaiting Refund<\/span>.<\/li>\n
    4. The administrator processes the refund in WooCommerce (WooCommerce → Orders<\/span>) or by clicking on View order<\/span> in the quick actions unter the booking entry.<\/li>\n
    5. Once the WooCommerce order status changes to Refunded<\/span>, the booking status automatically updates to Refunded<\/span>.<\/li>\n<\/ol>\n

      The admin dashboard shows a notice listing all events with bookings currently in Awaiting Refund<\/span> status, grouped by event. Each entry links directly to the relevant booking table so pending refunds are easy to track.<\/mark><\/p>\n

      Related Booking Statuses<\/h2>\n
      \n\n\n\n\n\n\n\n
      Status<\/th>\nApplies to<\/th>\nMeaning<\/th>\n<\/tr>\n<\/thead>\n
      User Cancelled<\/span><\/td>\nFree events<\/td>\nThe user cancelled their booking via the cancellation link.<\/td>\n<\/tr>\n
      Awaiting Refund<\/span><\/td>\nPaid events<\/td>\nThe user cancelled. The WooCommerce order has not yet been refunded.<\/td>\n<\/tr>\n
      Refunded<\/span><\/td>\nPaid events<\/td>\nThe WooCommerce order was refunded. The cancellation is complete.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

      The {cancel}<\/code> E-Mail-Placeholder<\/h2>\n

      To include a cancellation link in a Cevento email template, add the placeholder {cancel}<\/span> anywhere in the email body. Cevento replaces it with a clickable Cancel Booking<\/strong> link when the email is sent.<\/p>\n

      {cancel}<\/span> is only available in user-facing email templates for free events<\/strong>. For paid events, the cancellation link is included in the WooCommerce booking confirmation email instead (see below).<\/mark><\/p>\n

      You can insert the placeholder using the Cevento Data<\/span> button in the email text editor, or type it directly.<\/p>\n

      The magic cancellation link<\/h2>\n

      Each cancellation link is:<\/p>\n